Last updated: July 4, 2025
Introduction
At IELTS AI, we are committed to delivering high-quality digital services. This Refund Policy outlines the terms and conditions for requesting returns and refunds for our digital products.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Technical issues that prevent access to our services
- Service interruptions lasting more than 24 hours
- Billing errors or duplicate charges
Refund Timeline
All approved refund requests will be processed within 7 to 10 working days. Refunds will be credited to your original method of payment.
Note: Your bank or payment provider may require additional time to reflect the refunded amount in your account.
How to Request a Refund
To request a refund, please contact our customer support team and provide the following details:
- Your account email address
- Order or transaction ID
- Reason for the refund request
- Any supporting documentation (e.g., screenshots, error messages)
Non-Refundable Items
The following items are generally non-refundable:
- Services that have been fully consumed
- Test sessions affected by poor internet connectivity on your end (e.g., speaking tests disrupted due to unstable internet)
Delivery Time
Our digital services are delivered instantly upon successful payment confirmation. Access credentials and service activation typically occur within 5 to 10 minutes of purchase.
Contact Information
For questions regarding refunds, please contact us:
Email: contact@ieltsai.net
Phone: +880 1760-155124
Address: Plot-34, HM Plaza, 7th Floor, Sector 03, Uttara, Dhaka-1230